Questions, answered
Good to know.
Clear information about products, delivery, formats, and usage.
Before you buy
01What does Quelio sell?+
Quelio creates premium digital products, including e-books, guides, playbooks, templates, and other downloadable resources.
02How will I receive my purchase?+
Products will be sold and delivered securely through Lemon Squeezy. After checkout, you’ll receive access to your digital files through the delivery details provided with your order.
03What format will I receive?+
The format varies by product and is listed clearly before purchase. A product may include a PDF, template, workbook, or a small set of supporting files.
04Can I access my purchase immediately?+
Digital products are intended for instant access after a successful payment. Delivery timing remains subject to the checkout provider’s confirmation.
05Will products receive updates?+
If updates are included, that will be stated on the individual product page. An initial purchase does not automatically promise lifetime updates.
06Can I share a product with someone else?+
Unless a product explicitly says otherwise, each purchase is licensed for personal use by the buyer and should not be redistributed.
07Can I use Quelio products for client or commercial work?+
Usage rights depend on the product. Please check the license included with the product before using files commercially or sharing them with a team.
08What is the refund policy?+
Because digital products can be accessed immediately, refund eligibility may be limited. The applicable terms will be shown before purchase through Lemon Squeezy.
The collection